Failure to claim tokens on the shuttleflow

#1

Hi,

I am bridging across some ETH with shuttleflow and I just need to do the final “claim” step.

I use metamask with a Nano Ledger, and when I go to claim the tokens the “signature” request for the ledger does not appear, only as if I was using Metamask with no hardware wallet, so the transaction fails as it’s not signed by the ledger.

I have contracts allowed within the ethereum ledger app and I have no issues operating elsewhere on ethereum or binance chain with my ledger. Any tips appreciated, thanks!

#2

Hello,

Please send me the step1 transaction hash, you can find it in the history.

And we will check this issue as soon as possible.

#3

Hello Rita,

I think what you ask of me is this: 0xecce38bb8f82cda3da4cf876286498ff767671b2ed2d59439d3c2bce48ec641b

#6

We think your ledger is locked or inactive.
Please make sure your ETH app in Ledger is active, when clicking “claim”.

#7

It must have been a problem on my side because I tried again and it worked directly.

Thanks for your assistance!

#8

I am bridging across some ETH with shuttleflow from conflux to ethereum and have connected fluent wallet and metamask. When I go to claim the the tokens the “approve” request for metamask does not appear. I am unable to claim my token.
any help is much appreciated.