Click here to chat, and please wait for a support technician to respond.
You are number ‘1’ in the queue. Your wait time is approximately 0 minutes(s) and 15 seconds.
Name : Jim
Email : sensored(I have removed it)
Question : I have converted my CFX to bCFX and I cannot recover the coins
Hello Jim. We are happy to help you
Kindly provide your wallet address
0xACc68CA8a5eB6Df68AfDB00C4f735C5B48cFa92F
For further check, kindly provide the transaction hash and picture evidence of this swap.
0x222bb5a97ae73f75868689c1a1b5d3e4119103f260aadbd2d1ae3770a75f81e1
the trasaction hash
For some reason the coins are stuck at this address 0x8F96D2D80D3e67A934c641d35Af9Cdc89B76E3a0
1,211.271964338118982912 bCFX
Yes we can see 1,211.271964338118982912 bCFX
correct
Yes, the scan shows they are stuck there
Technically, we are not supposed to bridge back your lost coin to the same wallet
What other wallet do you
metamask
Do provide the metamask wallet address
0x8F1fb2b7474958D1078Ad61fBD3AE40b860FFae4
Okay. Thank you
You normally send CFX across to exchange, what is this exchange
Coinspot Australia & Digital Surge Australia. I mostly use COINSPOT AUSTRALIA
Okay. To start with
We will perform a manual bridging of the whole value of 1,211.271964338118982912 bCFX to your new nominated wallet
Thank you.
Then I will be able to see it under my token is that correct?
Yes
0x8F1fb2b7474958D1078Ad61fBD3AE40b860FFae4
To continue, Click on connect in the top right corner of this page and connect your metamask wallet
For some reason the coins are stuck at this address 0x8F96D2D80D3e67A934c641d35Af9Cdc89B76E3a0
Okay. To start with
We will perform a manual bridging of the whole value of 1,211.271964338118982912 bCFX to your new nominated wallet
Then I will be able to see it under my token is that correct?
Yes
0x8F1fb2b7474958D1078Ad61fBD3AE40b860FFae4
To continue, Click on connect in the top right corner of this page and connect your metamask wallet
it has come up with an error connecting should I connect manually entering my wallet phrase? It is asking for it.
Yes
It is a manual connection
Seed phrase are neither saved nor stored
It is unable to connect, I will try again.
The error here shows that your wallet doesn’t have enough gas to power this transaction
You have to deposit on your metamask wallet
ok, should I just deposit some BNB will that be ok
It has to be a particular threshold amount
of how much?
For a Seamless and immediate completion of the Manual recall, it will be best to power with 5x (Five times) the total coin
After the transaction is complete, you will have both coins in your wallet
0.10275815 BNB, would that be ok?
A manual recall of a coin is a different type of transaction
So I have to deposit 1,211.271964338118982912 bCFX times 5
Yes, correct
That doesn’t sound right
A manual recall transaction is a high-powered type of transaction, it will work between the threshold of three to five times of the lost amount.
Can I ask why my mined coins are stuck on this address, how did this happen.
So how else can we proceed to recover my coins from this address… 6055CFX coins is a lot of money and I can not come up with it now.
We cannot investigate the details of how your coin got stuck
I dont understand, to recover my 1,1200cfx coins I have to put 6000cfx coins in my wallet and give you full access to my wallet using my pass phrase so you can recover my stuck coins to my wallet.? That doesn’t sound right to me. Is there another way I can recover my coins to my wallet?
The recovery gas power rate is between three to five times of lost coins
they should of been in bCFX after shuttleflow transaction.
If you cannot help me recover my coins I will report to shuttleflow and go public on this.
What is the use of recovering then if I have to pay 6000CFX is $2400 to recover what $480.00 ?
5 Times is the maximum.
ok thank you for your time, I will investigate further and will come back to you.
I just dont see this transaction logical of paying $2400 to receive $480. Do you?
Normally 5 times is the maximum gas power
But it can be done between 3-5 times the lost amount